Operating Systems, Not Just Theory
I install the frameworks and operational discipline your team needs to own retention and drive predictable growth.
Fractional Head of CS/CX
Executive ownership of retention, expansion, and customer outcomes—part-time. Get C-suite impact without the full-time overhead.
Retention & Churn Reduction
Behavior-based retention programs. We identify churn risks before they become cancellations and build scalable save-motions.
Onboarding Frameworks
Shortening Time-to-Value. We design milestone-based journeys that make product adoption inevitable for your users.
AI Support Automation
Leveraging AI to lower Average Handle Time (AHT) and boost CSAT through intelligent routing and automated self-service.
Investor-Ready Business Plans
Narratives, financial projections, and pricing models built for startups that need credibility and speed during funding rounds.
Operational SOPs
Building the documentation and Standard Operating Procedures (SOPs) so your team can run the machine without me.
Why Fractional CS?
The smart way to scale your customer operations.
| Category | Full-Time Hire | Fractional CS |
|---|---|---|
| Annual Cost | $150k – $220k+ | 25–40% of the cost |
| Ramp-up Time | 3 – 6 months | 1 – 2 weeks |
| Execution | Depends on hire | Guaranteed (Contractual) |
| Flexibility | Low | High |
| Risk | High if mis-hired | Low |
Typical results my clients see
Every engagement starts with baselines and ends with handoff-ready systems.
Churn Reduction
Expansion Revenue
Faster Time-to-Value
NPS/CSAT Points
Ready to turn CS into your growth engine?
Let’s assess your current CS maturity and risks.
No pressure. No fluff. Just clarity.
"I operate as a builder, not an advisor who disappears after strategy".